Use Cases
Knowledge Base Article Generator
Use Guide Agent as a knowledge base article generator when product screens need to become clear help center articles, support articles, and customer documentation.
Generate knowledge base articles from product workflows
A knowledge base article should answer a customer question completely enough that the customer can act without opening a support ticket. Guide Agent helps teams turn repeated product workflows into articles with screenshots, clear steps, and reusable support context.
The best source material often comes from real support patterns: setup questions, configuration issues, troubleshooting paths, and repeated tasks customers ask about after onboarding.
Guide Agent is useful when support and product teams want to create articles from the actual workflow, then embed or link those guides in the places customers already look for help.
Problems this solves
Knowledge base workflow in Guide Agent
Step 1
Start with the customer question
Name the issue, setup task, or workflow the article should solve before selecting screens.
Step 2
Capture the product path
Use the screens where the customer makes choices, verifies settings, or confirms the issue is resolved.
Step 3
Draft the help article
Ask the agent for a customer-facing article with prerequisites, steps, troubleshooting notes, and a final check.
Step 4
Publish into support channels
Share the guide link in tickets, embed it in the help center, or export it for documentation review.
Example: integration setup article
Customers repeatedly ask how to connect an integration. Support has screenshots and a known troubleshooting path, but the article does not exist yet.
Guide Agent can turn the setup flow into a knowledge base article that shows the required screens, explains common configuration choices, and gives support a reusable answer.
- Add prerequisites before the first setup step.
- Show the confirmation screen that proves the integration is connected.
- Include troubleshooting notes for the errors support sees most often.
What you can create
When to use it
- A customer question repeats often enough to deserve a self-service answer.
- The answer requires product screenshots or workflow context.
- Support needs a consistent article to share in tickets.
- The article should also work as an embedded guide or export.
Why Guide Agent
- Articles are built from real product workflows, not abstract support notes.
- Support can reuse the same guide link across tickets.
- Documentation teams can embed the guide in the help center.
- The source guide can be updated when the product workflow changes.
Example prompts
FAQ
Can Guide Agent generate help center articles?
Yes. It can turn captured product screens into customer-facing articles with steps, context, and troubleshooting notes.
What should a knowledge base article include?
Include the customer question, prerequisites, relevant screens, clear steps, expected result, and troubleshooting notes where needed.
Can support agents use Guide Agent articles in tickets?
Yes. Support teams can share guide links directly or embed the same guide in the knowledge base.
How do articles stay updated?
When the product workflow changes, update the reusable guide and refresh the linked or embedded article.
Related use cases
Use case
Process Documentation Software
Document repeatable workflows with product screens and clear steps.
Use case
Employee Training Documentation Software
Create internal training guides from real software workflows.
Use case
AI Tutorial Creator
Create reusable AI tutorials from captured product screens.
Try Guide Agent for your next product guide.
Capture your product screens once, then create the guide your audience needs.